Civic 365 Your All-in-One Hub for Digital Governance
Civic 365 is built on the trusted Microsoft ecosystem and brings together SharePoint, Teams, Copilot AI to help government departments, public organizations work more efficiently. With Civic 365, your team can create, track, manage civic tasks and workflows right inside the Microsoft tools they already use no extra training, no switching between apps. All your documents, updates, and insights stay in one organized workspace.
All-in-One Civic Solution
With Civic 365 in the Microsoft cloud, all your public service tasks, cases, updates, documents stay together in one secure workspace. Teams can manage civic workflows, approvals, communications without switching between multiple tools. Everything happens in a single Microsoft 365 environment, helping government staff stay organized, focused, aligned, so public services move faster with less effort.
SharePoint
Civic 365 uses SharePoint support and SharePoint 365 as the foundation for managing documents, records, files, and compliance. All civic information is stored in one structured, secure, easy-to-use space. With built-in version control and permissions, your teams can collaborate confidently, meet record-keeping requirements, and deliver services on time.
Microsoft Teams
Civic 365 connects directly with Microsoft Teams to bring your people, cases, updates, conversations into one unified environment. Staff can review requests, share updates and make decisions without leaving Teams. Real-time visibility keeps everyone on track, helping departments work together smoothly across the entire Microsoft civic tech platform.
Copilot
Let Copilot AI and Copilot agents for SharePoint support your daily civic operations. Copilot helps summarize cases, highlight key updates, suggest next steps, automate routine tasks. By handling the repetitive work, Copilot frees your team to focus on public service, community needs, higher-value decisions.
Smart Integrations for Better Civic Services
Civic 365 works smoothly with Government CRM Citizen Software, helping cities and local governments stay connected with their communities. Citizens can report issues with photos and exact locations, officials can respond faster. This creates a more connected, safer and more responsive community for everyone.
Power BI
Create clear, easy-to-read reports to understand support performance. Spot trends, track progress, make better decisions with data your team can use right away.
Power Automate
Save time by automating ticket updates, notifications and approvals. Routine work happens automatically, so your team can focus on real community needs instead of manual tasks.
Power Apps
Use AI chatbots to quickly answer common citizen questions or give instant ticket updates. This helps your team stay focused while still giving fast support to the public.
Power Virtual Agent
Build simple custom apps that improve ticketing workflows and connect smoothly with Civic 365. This makes service delivery faster, more organized, easier for both staff and citizens.
Microsoft Forms
Makes it easy to collect feedback, requests, or issue details through simple forms and automatically turn them into trackable support tickets for quicker follow-up.
Azure Integrations That Strengthen Civic 365
Azure gives Civic 365 the intelligence local governments need. It helps automate civic workflows, track community issues in real time, manage cases without switching apps. With Azure, teams can respond faster and keep daily operations running smoothly.
Azure OpenAI
Adds intelligent suggestions and responses to help resolve tickets faster and improve user experience.
Azure DevOps
Connects your support and development teams, turning tickets into actionable work items for quicker fixes and better collaboration.
Our Apps 365 Integrations for a Complete Experience
Effortlessly integrate Helpdesk 365 with our proprietary solutions Asset Management 365 and Mail Tracker 365, to enhance control, streamline processes, and improve visibility across your operations.
Asset Management 365
Track and manage all your company assets directly within your helpdesk, keeping records organized and easy to update.
Mail Tracker
Monitor and log email interactions automatically, ensuring every request and response is captured for clear, reliable communication.
Simplify Your Civic Workflows
Civic 365 brings all your work, updates, teams into one easy Microsoft 365 workspace. Everything is organized, simple to track, and easy to manage.
Frequently Asked Questions
Civic 365 is a digital governance platform built on Microsoft 365. It helps government teams track cases, manage documents, handle daily workflows in one place. Staff can work faster and deliver better public services without switching apps.
Civic 365 uses SharePoint and SharePoint 365 to store documents, records, files in a secure, organized space. It supports permissions, compliance rules, version control, making it easier for government teams to manage information and meet public-sector standards.
Copilot AI and Copilot agents help summarize cases, highlight important updates, suggest next steps, and automate routine work. This reduces manual tasks and helps staff focus on serving citizens and solving real community issues.
Yes. Civic 365 works smoothly with Microsoft Teams, Power Automate, Power Apps, Power BI, and Power Virtual Agents. This lets teams automate civic processes, build quick apps, get instant insights, and collaborate in real time, without leaving Microsoft 365.
Civic 365 connects with Government CRM Citizen Software so citizens can report issues with photos and exact locations. Government staff get instant updates, respond faster, keep the community informed. This creates a safer, more connected, and more responsive city.
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