AI Ticketing that Predicts, Prioritizes & Resolves 60% Faster
SharePoint Helpdesk 365 cares as much as you do

A SharePoint Helpdesk AI system that spots urgent issues, prioritizes critical requests, and resolves routine problems. The SharePoint Ticketing System keeps your team productive and stress-free.

Trusted by 12,100+ deployments from 172 countries

Helpdesk 365 Blends Intelligent Automation with Real Human Care

Deliver faster responses, thoughtful support, and genuine satisfaction right from day one. Our Microsoft ticketing system gets you going fast with simplified workflows that let your employees glide through tasks effortlessly. As well as you can use our best Helpdesk software easily within Microsoft 365 apps like Teams, Outlook, and SharePoint.

Helpdesk 365 is now available on Microsoft Teams with

AI &

Copilot

AI at Work - Turning Requests into Resolutions Faster

With intelligent automation and real-time insights, AI turns every request into a quick, seamless resolution keeping your support team one step ahead.

Smart Ticket Intelligence

Smart Ticket Intelligence streamlines the way your team manages support requests. It automatically categorizes and routes tickets to the right team, ensuring nothing slips through the cracks. Urgent issues are prioritized, while routine tasks are organized in order. Learning from past interactions suggests relevant solutions and improves response times. It also automates repetitive tasks, allowing your team to focus on the complex cases that truly need human expertise.

AI Agentic Tickets

AI Agentic Tickets helps your team respond faster and more accurately. It looks at each ticket, understands what it’s about, and suggests the best way to reply. This means less typing and guesswork for your agents. It also handles common, routine requests on its own, so your team can spend more time on tricky issues that need personal attention. The more it’s used, the better it gets at spotting problems early and helping fix them before they grow bigger.

Intelligent Summaries

Intelligent Summaries gives your team a quick, clear view of every support ticket. It pulls together the main details from past messages and related info, so agents can understand the issue at a glance. This saves time and helps avoid mistakes. As it keeps learning from old tickets, it becomes smarter and more helpful, making daily work smoother and faster.

AI Copilot

AI Copilot makes your team’s day a little easier. It jumps in to help with everyday questions, offers quick tips, and points agents in the right direction when handling tickets. Over time, it picks up on how your team works and takes care of simple, repetitive jobs on its own. That means your team can spend more time solving the bigger stuff that really needs a person’s touch. It fits right into the tools you already use, helping everyone stay on top of their work and keeping customers happy.

Built to Work with Microsoft 365 & Beyond

Designed to integrate with Microsoft 365, it connects with Teams, Outlook, SharePoint, and other tools creating a unified ecosystem that delivers smooth, efficient, and intelligent support.

Connection that Works

Connect your helpdesk with the tools you already use, from Teams to DevOps and beyond, bringing conversations, tasks, and data together in one intelligent workspace where everything stays in sync.

Smart Features, Real Impact

Everything your team needs to reply, solve issues, and grow together.

Helpdesk 365 On-the-Go

Work from anywhere without missing a thing. You can check your tickets, tasks, and updates right from your phone or laptop. Everything stays within reach, you can keep things moving no matter where you are.

Why Helpdesk 365?

Let the best Helpdesk tool take care of all the repetitive, routine tasks, so your team can focus on what they actually signed up for supporting and helping people resolve issues at work. Helpdesk 365, SharePoint ticketing system helps you automate, organize, and complete tasks easily. No matter how big or small your business is, it helps you work smarter, solve problems faster, and boost productivity without any hassle.

Resolve Tickets 2X Faster with Helpdesk 365

Live on Azure

Buy directly from Azure Marketplace or via your enterprise agreement.

Special Pricing for NPOs

Non-profits and government-funded educational institutes can avail exclusive rates.

Enterprise Pricing for 50+ Users

Organizations with more than 50 users can avail special pricing.

Apps 365 Advantage

Apps 365 delivers smart, cloud-powered solutions that simplify operations and fuel growth. With seamless integrations and top-tier security, it helps businesses stay agile, efficient, and ahead of the curve.

Cyber Security

Cyber Security in GCC & GCC High within the Microsoft environment places high importance on stringent measures to protect sensitive government data, ensuring security with robust defenses and Microsoft applications.

GCC & GCC High

Our apps are built for GCC & GCC high tenants of US Federal clouds.

SOC2 Type II Certified

Our apps ensure security, compliance, and data protection

MS Azure Marketplace

Our apps are tested by Microsoft and available on MS Azure Marketplace

Microsoft Appstore

Our innovative applications are available on the Microsoft Appstore.

Customer Support

Your Support Team merges technical prowess with sincere care, fostering trust through expertise and empathy. They build lasting relationships, transcending mere service to create meaningful connections.

AI Enabled Apps

Our innovative apps are built with the options of Azure AI, Copilot, and custom AI solutions.

Swift Deployment

Choose any deployment method—Teams, Outlook, or SharePoint—that suits your preferences.

Modern UI/UX

Every app is crafted using the latest Fluent UI, ensuring seamless functionality across all devices.

Free Updates

Our valued subscribers enjoy unlimited support, enhancements, features, and updates.

Customer Testimonials

Hear from satisfied organizations that have transformed their IT and internal support with Helpdesk 365.

Clients Speak

"After joining ABC Mobility, I saw the need for a helpdesk to streamline IT operations. After evaluating several options, I chose HR365. This customizable SharePoint system met our needs, offering multi-team support."

"Our support requests came from various channels: email, Teams, texts, calls causing confusion and no way to track or verify service issues. We evaluated several ticketing systems, including building one in MS."

"Great app for SharePoint or MS Teams! We use it to help employees connect within SharePoint and MS Teams. Very happy with its functionality and the support from HR365."

"Outstanding tech support! We use HR365 uniquely, with a small team and 1000+ members. HR365 serves as our member directory. Frank and the team spent hours resolving a complex permissions issue late on a Friday night."

"Great product and support! Coming from an old version of Employee Directory 365, Frank and Sakshi were fantastic during the upgrade to Modern SharePoint. All questions were promptly answered, with remote support as needed."

Explore Our Latest Blogs

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One Platform for Every Request

Helpdesk 365 unites tickets, teams, and tools inside Microsoft 365, giving you visibility, control, and collaboration in one place.

Book a Personalized Helpdesk 365 Demo!

Frequently Asked Questions

What is Helpdesk 365?

Helpdesk 365 is an AI-powered internal ticketing system built natively on SharePoint and Microsoft 365. It helps organizations manage employee IT support requests efficiently by automatically categorizing tickets, prioritizing urgent issues, and resolving routine problems without human intervention. The platform reduces support response times by up to 60% and auto-resolves approximately 40% of routine tickets.

How does SharePoint Helpdesk 365 work?

Helpdesk 365 captures support requests from multiple channels including email and Microsoft Teams. The AI engine analyzes each ticket for urgency and business impact, then automatically routes requests to the appropriate team members. The system continuously learns from every interaction to improve accuracy and can independently resolve common requests such as password resets, access permissions, and software installations.

How does user licensing work?

Helpdesk 365 requires licenses only for Admins, Supervisors, and Agents who manage and operate the ticketing system.

Does Helpdesk 365 require special licenses?

Helpdesk 365 works with your existing Microsoft 365 Business or Enterprise licenses. No additional Microsoft licensing is required. You only need Helpdesk 365 subscriptions based on your agent count and feature requirements.

Does Helpdesk 365 require on-premise servers?

No, Helpdesk 365 is 100% cloud-based, running on Microsoft 365 and Azure infrastructure. There’s no hardware to buy, maintain, or upgrade. Everything is managed and automatically scaled in the cloud.

How do you calculate user licenses?

User licenses are calculated based on individuals who work on tickets, respond to requests, manage tickets, or administer the helpdesk. This includes agents, supervisors, and administrators. All plans come with five user licenses included, and you can purchase additional licenses by contacting the sales team or support team.

Requesters who raise tickets for themselves are not counted toward user licenses. The number of requesters varies by plan, with unlimited requesters available in Premium and Enterprise plans.

What is a SharePoint Helpdesk?

A SharePoint helpdesk is a ticketing system built using SharePoint that helps teams manage support requests, track issues, and assign tasks within Microsoft 365.

How do you create a helpdesk in SharePoint?

A helpdesk in SharePoint can be created using lists, forms, and workflows through Power Automate.
This setup allows teams to log tickets, assign them, and track progress.

Is SharePoint suitable for a ticketing system?

SharePoint can be used for basic ticketing needs within Microsoft 365 environments.
However, it may require customization to match the functionality of dedicated helpdesk tools.

What are the key features of a SharePoint helpdesk?

A SharePoint helpdesk typically includes ticket tracking, task assignment, and status monitoring.
Additional features depend on customization or third-party solutions.

What are the challenges of using SharePoint as a helpdesk?

Setting up a helpdesk in SharePoint can require technical effort and ongoing maintenance.
It may also lack built-in features like SLA tracking and advanced reporting.

Can SharePoint automate ticket management?

Yes, SharePoint can automate ticket workflows using Power Automate.
This helps in assigning tickets, sending notifications, and updating statuses.

What is a SharePoint ticketing system?

A SharePoint ticketing system is a structured way to log, manage, and resolve support requests using SharePoint.
It acts as a centralized platform for handling internal or external service issues.

What is the best alternative to a manual SharePoint helpdesk?

A pre-built SharePoint helpdesk solution offers advanced features without manual setup.
It provides automation, reporting, and structured workflows for better efficiency.

Does SharePoint support SLA management in helpdesk systems?

Native SharePoint does not include built-in SLA management features.
These need to be configured manually or added through external solutions.

How long does it take to implement Helpdesk 365?

Most organizations have Helpdesk 365 fully operational within 1-2 weeks. Implementation includes SharePoint configuration, AI model training on your existing ticket data, workflow customization, user onboarding, and agent training. Smaller teams can be up and running in as little as 3-5 days.