Civic 365 + Microsoft TeamsAll Your Citizen Services in One Place
Government teams already rely on Microsoft Teams online to collaborate, share updates, and keep daily operations moving. So why switch to another system just to manage cases or citizen requests? With Civic 365, everything happens right where your team works. Powered by Microsoft civic tech, it lets you create, track and resolve citizen services directly inside Teams fully integrated with your government CRM.
Microsoft Civic 365 Has It All - Smarter Citizen Services, All in One Place
Imagine managing citizen services, cases, communications, and approvals without ever jumping between systems. No extra tabs. No extra tools. Just one seamless experience built on Microsoft 365 Government. With Civic 365, everything you need is right where your team already works. Built on Microsoft civic tech, it brings service requests, documents, workflows and your entire government CRM into a single, unified space. Whether your staff works in Microsoft Teams online, SharePoint or Outlook Civic 365 connects it all.
Modernize Government Services with Civic 365 on Microsoft 365
The seamless integration of Microsoft Teams online, SharePoint, Outlook and the full suite of Microsoft civic tech tools empowers government agencies to deliver citizen services without switching between disconnected platforms. With Civic 365, your team can create cases, assign work, manage approvals and track real-time progress all within a single, unified system built on Microsoft 365 Government. Everything stays connected from service requests to internal collaboration through your centralized government CRM.
%20(1).webp)
Boosted Efficiency
Automate service workflows, approvals, case routing with Microsoft civic tech, reducing manual work and accelerating how quickly your agency delivers citizen services.
Improved Teamwork
Strengthen collaboration using Microsoft 365 Government tools like Microsoft Teams online, SharePoint and Power BI helping departments stay aligned and work more effectively together.
Citizen Empowerment
Give your community a smoother experience through intuitive self-service portals, guided forms, a comprehensive knowledge base, so citizens get answers and updates anytime.
Insightful Data
Use your centralized government CRM with dashboards and analytics that reveal trends, improve resource planning, and support data-driven policy and service decisions.
Mobile Access
Keep teams connected from anywhere with a mobile-friendly platform that enables staff to review cases, update requests, and communicate on the go backed by Microsoft 365 Government mobility.
Civic 365 + Microsoft Teams Integration
Made Simple
With seamless integration into Microsoft Teams online, Civic 365 brings all your citizen services and case management into the same place your government teams already collaborate. Create service requests, assign tasks, share updates and track progress all without leaving Teams. Everything your agency needs is unified, easy to access, simple to use.
This powerful connection keeps teams aligned and eliminates confusion. Real-time notifications ensure every update is seen, every approval is actioned, no citizen request gets missed. Workflows stay smooth, communication stays clear and response times dramatically improve.
Centralize Citizen Services with Civic 365 + Microsoft Teams
With Civic 365 integrated into Microsoft Teams online, your agency can manage cases, updates, and documents all in one workspace, powered by secure Microsoft civic tech.
Teams can track progress, collaborate faster, and resolve citizen services without switching tools. Everything stays connected through your government CRM & Microsoft 365 Government, keeping work clear and response times quick.
Frequently Asked Questions
Civic 365 is a government service platform built on Microsoft 365 Government. It helps agencies manage cases, citizen requests, documents, and workflows in one place using Microsoft civic tech tools.
Civic 365 connects directly to Microsoft Teams online, so staff can create cases, assign tasks, share updates and track progress without leaving Teams.
Yes. With Civic 365, teams can handle all citizen services, including case updates, approvals and communication, inside Teams.
Yes. Civic 365 is powered by Microsoft 365 Government, which includes built-in security, compliance and data protection designed for public-sector agencies.
Yes. Civic 365 is powered by Microsoft 365 Government, which includes built-in security, compliance and data protection designed for public-sector agencies.
Civic 365 offers self-service portals, guided forms, and a knowledge base, helping citizens get answers and submit requests faster.
Yes. Civic 365 uses Microsoft civic tech to automate routing, approvals, notifications, case updates, reducing manual steps and improving turnaround times.
Absolutely. By using Microsoft Teams, SharePoint, Power BI, Civic 365 helps departments collaborate, share information and stay aligned across all cases.
Yes. Civic 365 is mobile-friendly, so staff can update cases, check requests and communicate from anywhere.
Yes. Civic 365 offers dashboards, analytics connected to your government CRM, helping agencies track performance and make data-driven decisions.
