Feature Hub

Multiple citizen needs,
one connected civic hub

Civic 365 provides a central platform which combines citizen requests with AI-driven assistance and self-help tools and insights and data protection functions. The platform enables government operations to link service requests with automated support systems and actionable insights which result in faster responses and more efficient work processes, improved community service delivery under transparent operations.

AI-powered civic software for real results

Everything your team needs to handle citizen requests faster and deliver better services together.

One place to get citizens' work done

With Civic 365, see every request, know what is next, and keep everyone aligned, so serving your community feels simpler and faster.

Frequently Asked Questions

What is Civic 365?

Civic 365 is an AI-powered civic engagement platform that helps governments manage citizen requests, improve response times, and deliver better public services all from one connected workspace.

How does Civic 365 help governments serve citizens better?

Civic 365 brings together citizen requests, AI-driven automation, self-service tools, insights, and data protection in one platform. This makes it easier for teams to work efficiently while providing faster, more transparent services to the community.

What types of citizen requests can Civic 365 handle?

Civic 365 supports a wide range of 311-style citizen requests, including service issues, complaints, inquiries, emergency reports. Requests can be submitted online and tracked from start to finish.

How does AI improve civic engagement in Civic 365?

Civic 365 uses AI-driven civic automation to automatically route requests, track issues, and suggest next steps. This helps teams respond faster, prioritize urgent cases, reduce manual work, especially during high-demand situations.

Can citizens resolve issues on their own using Civic 365?

Yes. Civic 365 offers citizen self-service tools that allow residents to submit requests online, access helpful guides, and receive automated answers, empowering citizens while saving time for government staff.

What insights does Civic 365 provide?

Civic 365 delivers powerful service request management insights through live dashboards and detailed reports. Governments can track trends, measure team performance, make data-driven decisions to improve citizen engagement.

Is Civic 365 secure for government use?

Absolutely. Civic 365 is built on Microsoft 365 Government and uses Microsoft 365 data protection and Information Protection tools to safeguard sensitive citizen data, meet privacy and compliance requirements.

Does Civic 365 replace existing government systems?

Civic 365 works smoothly with your existing systems and workflows, helping teams do their jobs better without disrupting daily operations.

Who is Civic 365 designed for?

Civic 365 is built specifically for local and regional governments, municipalities, public agencies looking to modernize service delivery and strengthen community relationships.