Modern Government CRM Citizen Software on SharePoint
80% Greater Efficiency Delivered by
Civic 365 - SharePoint Civic Software
Civic 365 - SharePoint Civic Software
Built on powerful SharePoint, civic software is your all-in-one Government CRM Citizen Software that lifts satisfaction, cuts stress, and makes every operation run smoother
Trusted by 11700+ businesses from 167 countries
Enhancing citizen–government interaction becomes easily with modern Government CRM Citizen Software
Civic 365 is now available on Microsoft Teams with
AI &
Copilot
Civic 365 Made Simple
SharePoint civic software, Civic 365 brings clarity and speed to your work within Microsoft. It is an easy-to-use citizen software tool which turn tasks into quick actions. This Microsoft Citizen Software tracks progress in seconds and keeps your whole team moving in the right direction without confusion.
Smart Civic Software
SharePoint civic software Civic 365 uses Microsoft civic tech to organize information clearly so nothing gets overlooked. Important updates and citizen requests are highlighted first, while routine items are sorted automatically in the background.
By learning from past cases and community trends, Civic 365 suggests helpful next steps to keep operations running smoothly. With automated workflows powered by Microsoft civic software, your team can focus on meaningful work and serve citizens faster with less stress.
Intelligent Summaries
Civic 365 built on SharePoint Online, gives your team an instant overview of everything happening across your department. Intelligent summaries pull key details, dates, documents and updates into one simple view.
SharePoint civic software learns from previous projects and interactions, helping your team stay organized, reduce errors, communicate more clearly. Everyone remains informed, aligned and ready to act all from one easy-to-use dashboard.
AI Copilot
Civic 365 integrates Copilot AI to support your team every day. This Microsoft civic software with smart assistance powered by Microsoft civic tech provides quick insights, drafts messages, suggests actions and automates repetitive steps.
Copilot AI learns how your team works, connects easily with SharePoint Online and helps everyone stay on the same page. It frees staff to focus on decisions that matter while ensuring information flows smoothly and community needs are met on time.
Smooth, Connected Experience with Civic 365 + Microsoft 365
Civic 365 brings all your Microsoft tools together. Powered by SharePoint civic software, Microsoft civic software, Copilot AI, it creates one smart, connected workspace where your team stays aligned, informed and ready to act.
Connection that Works
Civic 365 works perfectly with Microsoft tools you already know. Using SharePoint civic software, Microsoft civic software, Copilot AI, it brings Teams, Outlook, and SharePoint into one clear hub. Your team sees everything in one place, stays connected and never misses what matters.
Civic 365 Shines
Civic 365 – SharePoint civic software helps citizens and local governments connect more easily. This Microsoft civic software supports clear communication, increases community involvement, makes public services simple and smooth.
Multi-Channel Citizen Portal
Civic 365 portal, powered by SharePoint civic software and Microsoft civic software, gives citizens a simple, mobile-friendly way to report issues, track requests, and get updates anytime right from their phone or computer.
Easy Microsoft 365 Integration
Civic 365 connects effortlessly with Teams, SharePoint, Outlook, and other Microsoft civic software tools. Communication becomes easier, information stays in sync, and your staff works more smoothly with less effort.
311 Mobile App
The Civic 365 311 Mobile App lets citizens send requests fast and get quick responses. With SharePoint civic software managing the flow, your team can resolve issues efficiently and keep the community informed.
Fast and Simple Setup
Civic 365 makes setup easy. Create new service request types, update forms, or add categories with no technical skills required. Microsoft civic software and Copilot AI help guide your team, so you can focus on delivering great service.
Auto Routing & Prioritization
With the help of SharePoint civic software and Copilot AI, requests are automatically routed to the right team and prioritized by type, location, or urgency. This ensures faster action and timely resolutions.
Personalized Insights & Reports
Get smart, personalized insights powered by SharePoint civic software and Microsoft civic software. Custom reports show trends, workload, and citizen needs so you can improve services and make better decisions.
Real-Time Communication
Civic 365 keeps citizens and staff connected with instant updates, follow-up options, and clear communication. Copilot AI helps draft messages and keep workflows moving, boosting engagement and satisfaction.
Mobile Access
Microsoft civic software Civic 365 is accessible easily on mobile phones which helps citizens to report issues anytime anywhere through the Civic 365 mobile app, reducing phone calls and allowing your team to respond faster with accurate information.
Increase Community Engagement
Using SharePoint civic software and modern Microsoft civic software tools, Civic 365 makes it easier for residents to share feedback, report community issues, and join improvement projects building stronger, more active communities.
Civic 365 On-the-Go
Access important updates anytime anywhere with SharePoint civic software, Civic 365 mobile feature. This Microsoft civic software mobile app helps to stay informed, stay connected and support your community from anywhere.
Why Choose Civic 365?
Civic 365 brings all your government services, citizen requests, and community information into one simple, connected system. Powered by SharePoint civic software, Microsoft civic software, Copilot AI, it helps your team work smarter, respond faster, and deliver a better experience to your community.
Built for Microsoft 365
Civic 365 is designed to work naturally with Microsoft civic software Teams, SharePoint, Outlook and more, so your staff can get started quickly without complicated setup.
Stay Organized and Informed
With SharePoint civic software at the core, Civic 365 keeps all citizen requests, updates, documents, and messages in one place. Your team always knows what is happening and what needs attention.
Controlled Access
Decide who can view or update information. Civic 365 keeps your data secure and organized, making sure the right people see the right details at the right time.
Work from Anywhere
Civic 365 lets your team access information from any device phone, tablet, or laptop. Whether in the office or out in the field, Microsoft civic software keeps everyone connected.
Deliver Community Services 3X Faster with Civic 365
Live on Azure
Buy directly from Azure Marketplace or via your enterprise agreement.
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Special Pricing for NPOs
Non-profits and government-funded educational institutes can avail exclusive rates.
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Enterprise Pricing for 50+ Users
Organizations with more than 50 users can avail special pricing.
Apps 365 Advantage
Apps 365 make government operations easier, faster, and more cost-effective. It improves citizen involvement, keeps everyone informed, helps build a stronger, more engaged community.
Cyber Security
Cyber Security in GCC & GCC High within the Microsoft environment places high importance on stringent measures to protect sensitive government data, ensuring security with robust defenses and Microsoft applications.
GCC & GCC High
Our apps are built for GCC & GCC high tenants of US Federal clouds.
SOC2 Type II Certified
Our apps ensure security, compliance, and data protection
MS Azure Marketplace
Our apps are tested by Microsoft and available on MS Azure Marketplace
Microsoft Appstore
Our innovative applications are available on the Microsoft Appstore.
Customer Support
Your Support Team merges technical prowess with sincere care, fostering trust through expertise and empathy. They build lasting relationships, transcending mere service to create meaningful connections.
AI Enabled Apps
Our innovative apps are built with the options of Azure AI, Copilot, and custom AI solutions.
Swift Deployment
Choose any deployment method—Teams, Outlook, or SharePoint—that suits your preferences.
Modern UI/UX
Every app is crafted using the latest Fluent UI, ensuring seamless functionality across all devices.
Free Updates
Our valued subscribers enjoy unlimited support, enhancements, features, and updates.
Customer Testimonials
See how government teams and communities achieve more, stay organized, and deliver better public services with Civic 365.
Clients Speak
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One Place for All Citizen Request
Civic 365 centralizes citizen requests, updates, communication, and workflows making it easy for departments to work together and deliver faster, more reliable community services.
Book a Personalized Civic 365 Demo!
Frequently Asked Questions
Civic 365 is a modern government CRM and citizen service platform built on SharePoint civic software and Microsoft civic software. It helps local governments manage citizen requests, improve communication, and deliver services faster.
Citizens can easily report issues, upload photos, share locations, track requests, get real-time updates from their phone or computer. It makes communication fast, simple and stress-free.
Yes. Civic 365 runs on SharePoint Online, Microsoft 365, and uses Microsoft civic software tools like Teams, Outlook and Copilot AI. It works smoothly with tools your staff already uses.
Civic 365 is simpler, faster and more connected. It combines SharePoint civic software, Copilot AI, citizen tools in one place, so your team stays aligned and responds quicker.
Copilot AI helps your team by drafting messages, summarizing cases, recommending next steps, automating repeated work. It reduces errors, saves time and keeps everyone on track.
Yes. Civic 365 offers full mobile access, allowing staff to view requests, update information, respond to citizens and upload photos from any device.
Absolutely. Citizens can report problems, join community projects, give feedback, stay updated. This builds a stronger, more active and more engaged community.
Civic 365 is quick and simple to set up. No technical skills are required. Your team can add forms, create new service request types or update categories in minutes.
Civic 365 is quick and simple to set up. No technical skills are required. Your team can add forms, create new service request types or update categories in minutes.
The 311 Mobile App lets citizens submit requests, report issues, upload photos, track updates. It improves response times and reduces phone calls to city offices.
Civic 365 uses SharePoint civic software and Copilot AI to automatically route each request to the right department based on type, urgency or location.
Yes. Citizens and staff receive real-time notifications. Copilot AI can help create quick, clear messages so that communication stays smooth.
Yes. Civic 365 includes smart, customizable reports that show patterns, workloads, service history and citizen needs. This helps local governments make better decisions.
Civic 365 uses Microsoft’s secure cloud, role-based access, and controlled permissions to keep all data protected. Only the right people can view or edit information.
- Cities and municipalities
- Counties
- Public works
- Utilities
- Parks and recreation
- Community services teams
No. The portal and mobile app are simple and mobile-friendly. Anyone can submit a request in seconds.
Yes. Civic 365 now works directly inside Microsoft Teams, giving staff one easy place to see requests, updates, documents and AI insights.
Yes. With online reporting, mobile access, and instant updates, citizens get answers faster so your team gets fewer calls and more time to focus on real work.
Civic 365 is built to scale. As your community grows, you can add more request types, departments, automations and AI enhancements with no extra complexity.
You can book a live demo, explore the platform, see how it works with your existing Microsoft civic software setup. Setup is fast, easy and fully supported.
Schedule a free personalized 1:1 demo
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