AI-Driven Solutions for Stronger Communities
Smarter civic tools that fit any budget
Civic 365 makes it easy for governments of all sizes to digitize their services. Stay organized, serve citizens faster and keep your entire community better connected.
Civic 365 Plans
Standard
$1199
per user / month, billed yearly
Standard Plan Features
- Minimum 5 users
- 25 ticket requesters
- 2 Support tickets per year
- Free updates via Microsoft store
- Integrates with Office 365
- SharePoint-hosted app
- Data stays in your SharePoint
- Custom request types
- Mobile responsive
- Multiple roles
- Smart notifications
- Self Service web forms
- Multiple departments groups
- Multiple departments groups
- Collaboration with ticket requester
Standard
$2499
per user / month, billed yearly
Standard Plan Features
- Integrates with Office 365
- Data stays in your Microsoft 365
- Custom request types
- Web and Mobile App
- GEO location enabled
- Smart notifications
- Multiple departments groups
- Collaboration with ticket requester
- Multiple Roles
Plus
$4499
per user / month, billed yearly
Everything in Standard, and…
- Dashboard
- Canned responses
- Custom signatures
- Custom request status
- Custom request sequence
- Private Notes
- Escalate Level 1
- Auto assign tickets
- Block spammers and domains
- Duplicate ticket detection
- Works on Microsoft Teams
Premium
$6499
per user / month, billed yearly
Everything in Plus and…
- Customer satisfaction Surveys
- Free updates with support
- Create new ticket from emails
- Email templates
- Kanban view
- SLA choice
- Auto close ticket
- Ticket aging report
- Rules and automation
- Escalate Level 1 & Level 2
- Approval workflows
- Block spammers and domains
- Sub service
- Custom views
- Custom columns
- Customize with Power Automate
- API connectivity
- Connect with Power BI
- Power Apps version available (optional)
- Chatbot to raise the request (optional)
Live on Azure
Buy directly from Azure Marketplace or via your enterprise agreement.
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Special Pricing for NPOs
Non-profits and government-funded educational institutes can avail exclusive rates.
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Enterprise Pricing for 50+ Users
Organizations with more than 50 users can avail special pricing.
Frequently Asked Questions
What is the pricing of Civic 365?
Civic 365 pricing starts at $11.99 per user/month (billed yearly) for the Standard plan.
What is included in the Civic 365 Standard plan?
The Standard plan includes:
- SharePoint-hosted app
- Microsoft 365 integration
- Ticket/request management
- Self-service web forms
- Smart notifications
- Role-based access
It also requires a minimum of 5 users and supports 25 ticket requesters.
How do I get started with Civic 365?
You can sign up and go live instantly. Just choose your plan, activate your account and start using smart ticketing right away.
What additional features are included in the Premium plan?
The Premium plan offers advanced capabilities like:
- Customer satisfaction surveys
- SLA management
- Email-to-ticket conversion
- Automation rules & workflows
- Ticket analytics (aging reports)
Does Civic 365 offer a free trial?
Yes, Civic 365 provides a 14-day free trial with no credit card required, allowing organizations to test the platform before purchase.
Is Civic 365 pricing per user or per organization?
Civic 365 follows a per-user pricing model, meaning organizations pay based on the number of users accessing the system.
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By proceeding, you accept Cubic Logics Terms and Conditions and Privacy Policy
Schedule a free personalized 1:1 demo
By proceeding, you accept Cubic Logics’s terms and conditions and privacy policy
By proceeding, you accept Cubic Logics Terms and Conditions and Privacy Policy