AI-Driven Solutions for Stronger Communities
Smarter civic tools that fit any budget

Civic 365 makes it easy for governments of all sizes to digitize their services. Stay organized, serve citizens faster and keep your entire community better connected.

Civic 365 Plans

Standard

$11⁹⁹

per user / month, billed yearly

Standard Plan Features

Minimum 5 users
25 ticket requesters
2 Support tickets per year
Free updates via Microsoft store
Integrates with Office 365
SharePoint-hosted app
Data stays in your SharePoint
Custom request types
Mobile responsive
Multiple roles
Smart notifications
Self Service web forms
Multiple departments groups
Multiple departments groups
Collaboration with ticket requester

Standard

$24⁹⁹

per user / month, billed yearly

Standard Plan Features

Integrates with Office 365
Data stays in your Microsoft 365
Custom request types
Web and Mobile App
GEO location enabled
Smart notifications
Multiple departments groups
Collaboration with ticket requester
Multiple Roles

Plus

$44⁹⁹

per user / month, billed yearly

Everything in Standard, and…

Dashboard
Canned responses
Custom signatures
Custom request status
Custom request sequence
Private Notes
Escalate Level 1
Auto assign tickets
Block spammers and domains
Duplicate ticket detection
Works on Microsoft Teams

Premium

$64⁹⁹

per user / month, billed yearly

Everything in Plus and…

Customer satisfaction Surveys
Free updates with support
Create new ticket from emails
Email templates
Kanban view
SLA choice
Auto close ticket
Ticket aging report
Rules and automation
Escalate Level 1 & Level 2
Approval workflows
Block spammers and domains
Sub service
Custom views
Custom columns
Customize with Power Automate
API connectivity
Connect with Power BI
Power Apps version available (optional)
Chatbot to raise the request (optional)

Live on Azure

Buy directly from Azure Marketplace or via your enterprise agreement.

Special Pricing for NPOs

Non-profits and government-funded educational institutes can avail exclusive rates.

Enterprise Pricing for 50+ Users

Organizations with more than 50 users can avail special pricing.

Frequently Asked Questions

What is Civic 365?

Civic 365 is an AI-powered platform that helps local governments manage services, track requests and stay organized. It makes it easier for teams to respond faster and keep communities better connected.

How does AI improve community services?

AI helps automate routine tasks, sort incoming requests, guide them to the right department. This reduces delays, removes manual work and helps staff handle more requests in less time.

Is Civic 365 affordable for small towns or small departments?

Yes. Civic 365 is designed to fit any budget, starting at $11.99 per month. It works for small towns, counties, districts, and fast-growing communities.

Can Civic 365 be deployed instantly?

Yes. Civic 365 can be activated quickly without long setup times. You can go live fast and start using smart ticketing right away.

What is Smart Ticketing?

Smart Ticketing helps track citizen requests automatically. It organizes tasks, sends updates, and shows staff exactly what needs attention, making service delivery faster and more accurate.

Do staff need technical experience to use Civic 365?

No. Civic 365 is built to be easy to learn. Staff can navigate the system with simple menus and clear workflows, even without technical training.

Can Civic 365 help improve communication with citizens?

Yes. Citizens can submit requests, report issues, and receive updates in real time. This helps governments stay transparent and boosts community trust.

Civic 365 can handle service requests, public works issues, community reports, internal tasks, workflows and citizen communications, all in one system.

Does Civic 365 help reduce workload for government staff?

Absolutely. Automation and AI reduce repetitive tasks so staff can focus on more important work. This leads to faster service and improved productivity.