Helpdesk 365 is your all-in-one support center where you can organize all communication, tickets, and updates in one place. It connects natively with Microsoft Teams, SharePoint, Outlook, and Power Platform tools, so your team can manage requests, share files, and see progress all in one place, without referencing 10 different applications. The best part? You’ll respond faster, have better visibility, and collaborate better across your team.  

Helpdesk 365 is designed to fit natively in Microsoft 365. All of your tickets, files, and updates are organized within SharePoint while you are able to align your communication and collaboration within Teams. You are able to chat, share updates, and work through issues, all without leaving your workspace — everything is connected and secure.  

With Power Automate and Power Apps, Helpdesk 365 automates the repetitive tasks of the helpdesk, for example ticket assignments, notifying users, and approvals. Helpdesk 365 integrates with Power BI in relation to turning your data into visual dashboards for tracking response times, understanding workload, and making better decisions with actual insight.  

Copilot and Azure OpenAI provides intelligent assistance right inside of your helpdesk. Copilot analyzes the details of your ticket, proposes replies, and sources relevant articles. 

Asset Management 365 integrates with a helpdesk system to connect support tickets directly with asset information, creating a clear link between employee issues and the devices or software involved. When an employee raises a ticket, the system can associate it with the relevant asset, such as a laptop, mobile device, or licensed software, giving support teams immediate context.

This integration helps by:

• Linking tickets to assigned hardware or software assets

• Displaying asset details like ownership, status, warranty, and lifecycle stage within the ticket

• Improving troubleshooting by providing accurate asset history

• Reducing time spent searching for asset information

• Supporting better decisions for repairs, replacements, or escalations

By combining asset data with ticket workflows, support teams gain better visibility and accountability. Issues are resolved faster because the right information is available at the right time. This integrated approach also helps organizations maintain accurate asset records, manage recurring issues, and improve overall service efficiency without relying on manual cross-checking between systems.

Azure OpenAI integration enhances helpdesk operations by bringing AI-driven intelligence into everyday support workflows. It helps analyze ticket content, understand intent, and assist support teams with faster and more accurate handling of requests.

This integration supports helpdesk teams by:

• Interpreting ticket descriptions to identify intent and context

• Assisting with response suggestions for common or repetitive queries

• Improving ticket categorization and prioritization

• Reducing manual effort in understanding unclear or incomplete requests

• Supporting consistent responses across support teams

By using Azure OpenAI, helpdesk teams can handle higher ticket volumes with better clarity while keeping human oversight in control of final actions and responses.

Azure DevOps integration connects helpdesk tickets with development and engineering workflows, creating a clear bridge between support teams and technical teams. When issues require code changes or technical fixes, tickets can be linked directly to work items in Azure DevOps.

This integration helps by:

• Linking support tickets to bugs, tasks, or user stories

• Improving collaboration between support and development teams

• Providing visibility into progress on technical issues

• Reducing manual handoffs and status follow-ups

• Maintaining traceability from reported issue to resolution

By integrating Azure DevOps, organizations ensure technical issues reported through the helpdesk are tracked, managed, and resolved in a structured and transparent way.