Product Datasheet
Microsoft Certified App
The AI-powered helpdesk
built for
Microsoft 365 teams
Solve tickets faster & deliver better support with centralized IT, HR, and Finance support with AI-powered automation, self-service knowledge base, and custom forms all natively integrated within Microsoft Teams. Resolve tickets without agent intervention.
40%
Auto resolution tickets
3-5
Days to deploy
14-day
Free trial
Smart Ticket AI
Auto-categorize, prioritize, and route tickets using AI models.
Chatbot Buddy 365
AI & NLP chatbot answers FAQs, handles requests, and integrates with
knowledge bases.
AI Copilot
Built-in copilot suggests replies, summarizes conversations, and recommends
resolutions.
Omnichannel Ticketing
Capture tickets via Teams, Outlook, SharePoint, Web, and custom — all in a
unified queue.
Rules & Automation
Condition-based routing, auto-assignment, escalation rules, and SLA
enforcement — no code required.
Analytics & CSAT Reports
Pre-built dashboards track response time, agent performance, ticket trends,
and satisfaction scores.
Self-Service Knowledge Base
FAQ and troubleshooting guides help employees find answers before creating
tickets.
Ticket Splitting & Merging
Split multi-issue tickets or merge duplicates for clean efficient workflows.
SLA Management
Enforce SLA deadlines based on priority, department, or ticket severity with
automated alerts.
Custom Forms & Columns
Design intake forms with custom fields and conditional logic for structured
data collection.
Outlook Calendar Integration
Schedule tasks & follow-ups in Outlook directly from a ticket — no
context switching.
✓Stay 100% inside
your Microsoft 365 tenant — zero external cloud exposure.
✓No additional
Microsoft licensing required — works on existing M365 Business or Enterprise plans.
✓Intuitive UI and
AI interface — agents and employees are up to speed immediately.
✓Supports GCC
& GCC High compliance for US Federal cloud environments.
✓Unlimited
support, updates, and enhancements for all subscribers.
✓Scales from 5
agents (SMB) to large enterprises and public administrators.
