Top 10 BMC alternatives in 2025

June 10, 2025
4:11 pm

5 min read

Many IT teams today are openly expressing frustration with outdated tools that no longer meet their evolving needs. Take BMC Remedy as an example—its clunky user experience, heavy dependency on custom configurations, and limited flexibility are becoming real obstacles for service teams trying to keep up.

What’s fuelling this dissatisfaction even more? The rise of AI across other platforms. Teams are getting used to smarter, faster tools and naturally expect their IT asset management software to do more—automate tasks, predict issues, and improve efficiency without complex setups.

That’s why 2025 is an ideal moment to make a shift. The ITSM landscape is gradually moving toward AI-native platforms that are built from the ground up with intelligence at their core—not just patched-up legacy systems with shiny new features.

Instead of working around BMC Remedy’s outdated constraints, today’s IT teams can finally look to agile, modern solutions that match how they really work—and how they expect their tools to work too.

Why Consider Alternatives to BMC Helix?

BMC Helix is often seen as a robust and feature-rich IT service management tool. It offers capabilities like incident handling, change workflows, and asset control—all of which sound great in theory. It’s viewed by many as the “safe bet.”

But being safe doesn’t always mean it’s the best fit.

As IT teams evolve, several recurring pain points with BMC Helix have led organizations to reassess their options:

Cumbersome User Experience: Users often report that the interface feels unintuitive, and navigation isn’t as fluid as they need it to be. When speed is essential, this friction slows everything down.

Heavy Configuration Load: Getting BMC Helix up and running typically requires advanced technical skills. If your team doesn’t have deep IT expertise, expect delays and additional dependency on external consultants.

Struggles with Scaling: For businesses that are expanding or managing large volumes of data, BMC Helix can lag. It’s not always optimized for the scale and performance today’s enterprises require.

Budget Strain: From license costs to setup and ongoing support, the total cost can quickly balloon. For many businesses, this makes the platform difficult to justify when compared to leaner, more cost-effective alternatives.

Today’s modern ITSM tools are purpose-built to overcome the very challenges that older systems like BMC Helix struggle with. By tapping into advancements like generative AI and autonomous workflows, these newer platforms offer faster deployments, cleaner user interfaces, greater flexibility, and pricing models that make sense for growing teams. If you’re rethinking how your IT operations should function in 2025, the solutions below stand out as smart alternatives—each bringing their own strengths to the table

Top 10 Asset Management and ITSM Tools to Consider in 2025

Finding the right asset management and IT asset management (ITSM) software is key to keeping your business running smoothly. Whether you’re managing physical equipment, tracking software licenses, or supporting your IT team, the right tool can make a huge difference. Here are the top 10 solutions to explore in 2025.

1. Asset Management 365 – Best for Centralized AI-Driven Asset Tracking

Asset Management 365 offers a comprehensive, cloud-based platform that uses AI to automate asset tracking, maintenance scheduling, and lifecycle management. It’s designed for organizations wanting clear visibility and smarter control over all types of assets.
Ideal for: Businesses seeking a unified and intelligent asset management solution.

2. Atomicwork – Best for AI-Native Service Management

With low/no-code configuration, EasyVista simplifies ITIL-aligned workflows, making it perfect for smaller IT teams with limited technical expertise.
Ideal for: Small teams seeking structured, yet simple ITSM.

3. EasyVista – Best for No-Code ITIL Service Management

4. Freshservice – Best for Simple and Customizable Workflows

Freshservice combines an intuitive interface with customizable workflows and AI capabilities, making IT management approachable and efficient.
Ideal for: Small to medium businesses looking for ease and flexibility.

5. Ivanti – Best for Security-Focused Enterprises

Ivanti blends IT asset management with endpoint security and patching, making it a great choice for businesses with high security demands.
Ideal for: Enterprises with strict compliance and security needs.

6. Jira Service Management – Best for DevOps and IT Collaboration

Built on the Atlassian platform, Jira Service Management integrates ITSM with development workflows, bridging gaps between teams.
Ideal for: Organizations already using Atlassian products.

7. ManageEngine – Best for Flexible Deployment and Customization

ManageEngine offers codeless customization options and supports multiple deployment models, suitable for businesses wanting control and versatility.
Ideal for: Organizations needing adaptable ITSM solutions.

8. NinjaOne – Best for Remote Endpoint and IT Management

NinjaOne excels in managing distributed workforces with unified endpoint monitoring, patching, and service desk features.
Ideal for: Businesses with remote or hybrid teams.

9. SolarWinds Service Desk – Best for Multi-Department Service and Asset Management

SolarWinds provides a centralized platform for IT service management with integrated asset visibility across departments.
Ideal for: Mid-sized companies with cross-team service needs.

10. TOPdesk – Best for IT and Facilities Management Together

TOPdesk uniquely combines IT service management with facilities management, allowing companies to manage both from a single platform.
Ideal for: Organizations needing to coordinate IT and office services.

1. Asset Management 365

Asset Management 365 is a next-generation, AI-powered asset tracking and management platform designed to simplify how organizations monitor, maintain, and optimize their physical and digital assets. Unlike traditional tools that require manual updates and fragmented processes, Asset Management 365 automates asset lifecycle management through smart AI-driven insights and real-time data.

The platform offers a unified dashboard that brings together asset discovery, maintenance scheduling, depreciation tracking, and compliance management—all in one place. Its seamless integration with popular business applications ensures your teams can manage assets without toggling between multiple systems.

One of the standout features of Asset Management 365 is its intuitive user interface, built for ease of use by IT, facilities, and finance teams alike. This reduces onboarding time and empowers staff to proactively manage assets with minimal training.

Within just weeks of implementation, many businesses report increased asset visibility, improved maintenance efficiency, and significant reductions in asset downtime and operational costs. The platform’s AI-powered alerts and predictive analytics help prevent costly failures and extend asset lifespans.

By consolidating asset management into a single intelligent platform, Asset Management 365 lowers total cost of ownership while boosting overall productivity—making it the ideal choice for companies looking to modernize and future-proof their asset operations.

2. Atomicwork

Atomicwork is a next-gen, AI-native IT service management platform designed to meet the fast-evolving needs of modern businesses. Unlike traditional tools that rely on rigid processes, Atomicwork leverages agentic and generative AI to create a more flexible, intuitive, and proactive service experience.

The platform unifies ITSM functions like incident, asset, and change management while offering seamless integrations with tools your teams already use—like Slack, Microsoft Teams, and email. Employees can raise tickets or find help without leaving their everyday workspace, boosting productivity and reducing friction.

What really sets Atomicwork apart is its ability to learn from every interaction. Over time, it intelligently automates responses, prioritizes tickets, and routes them accurately without manual intervention. This reduces ticket volumes, shortens response times, and improves the overall employee experience.

For companies tired of clunky legacy systems and looking for smarter, faster IT support, Atomicwork is a forward-looking solution built for 2025 and beyond.

3. EasyVista

EasyVista is a cloud-based IT service management platform tailored for growing businesses that need simplicity, speed, and smart automation. Built on ITIL principles, it offers an intuitive interface and modular design, making it easy for IT teams to manage incidents, requests, and changes without complex configurations.

One of its biggest strengths is low-code/no-code customization. Teams can tweak workflows, build service portals, and automate repetitive tasks without writing a single line of code. EasyVista also includes conversational AI and LLM-powered automation, helping reduce ticket volumes and boost resolution speed.

For companies seeking an affordable, scalable alternative to legacy systems like BMC, EasyVista delivers a modern ITSM experience that improves service delivery while keeping operational costs low.

4. Freshservice

Freshservice is a cloud-native IT service management platform designed with simplicity and flexibility in mind, making it a great choice for small to medium-sized businesses. Its clean, user-friendly interface allows IT teams to quickly set up and customize workflows tailored to their unique needs without complicated setups.

The platform offers powerful reporting and analytics tools, giving real-time insights that help teams make smarter decisions. Freshservice also supports automation to handle routine tasks, freeing up IT staff to focus on more critical issues. With competitive pricing and an easy learning curve, Freshservice is a strong, cost-effective alternative for organizations looking to upgrade from traditional ITSM tools like BMC.

5. Ivanti

Ivanti Neurons for ITSM is built to simplify service delivery in complex IT ecosystems by blending AI-driven automation with strong security features. It’s especially valuable for enterprises that prioritize both operational efficiency and endpoint protection.

What makes Ivanti stand out is its ability to combine IT service management, device security, and user experience tools into one intelligent platform. From automating repetitive tasks to predicting and preventing service disruptions, it helps IT teams stay ahead of issues. Its self-healing technology identifies and resolves routine problems before users even notice—minimizing downtime and boosting overall productivity.

Ivanti is a smart choice for security-conscious organizations seeking an integrated, future-ready ITSM platform.

6. Jira Service Management

Jira Service Management is a top pick for teams already working within the Atlassian ecosystem. It brings IT operations and development together under one platform, enabling seamless collaboration and faster service delivery.

With built-in tools for handling incidents, managing change requests, resolving problems, and fulfilling service needs, Jira provides a centralized space to manage it all. Its powerful ticketing engine allows users to submit, view, and monitor requests with clear, real-time updates, helping both end-users and IT teams stay aligned.

For teams seeking a flexible, developer-friendly service desk that fits into their existing Atlassian stack, Jira Service Management is a strong contender.

7. ManageEngine

ManageEngine ServiceDesk Plus is a feature-rich IT service desk tool tailored for smaller IT teams looking for robust functionality without breaking the budget. It merges help desk operations with asset tracking and project management, making it easier to manage everything from a single dashboard.

What really sets ManageEngine apart is its no-code customization—teams can tweak forms, build workflows, and configure fields without writing a single line of code. Plus, its built-in AI assistant supports technicians by analyzing tickets and offering relevant solutions, helping to speed up resolutions and reduce response times.

Ideal for growing organizations that want flexibility and functionality without high complexity.

8. NinjaOne

NinjaOne delivers an all-in-one IT operations platform designed with a modern, distributed workforce in mind. Its strength lies in combining endpoint management and monitoring with core ITSM functions, putting devices and users at the center of its service approach.

What makes NinjaOne different is its “endpoint-first” strategy. It gives IT teams powerful tools for remote access, automated patching, and real-time asset tracking—all from a single dashboard. Its lightweight agent ensures smooth performance across devices, whether employees are in the office, at home, or on the go.

For companies managing remote or hybrid teams, NinjaOne offers a reliable and efficient way to stay in control of endpoints and support needs.

9. OpenText

OpenText ITSM, previously known as Micro Focus or HP Service Manager, is built for large-scale enterprises dealing with intricate IT infrastructures. It covers the full spectrum of service management—including incidents, problems, and change processes—while offering deep CMDB integration and structured asset oversight.

What makes OpenText a solid choice for regulated industries is its strong emphasis on compliance. It also gives organizations the flexibility to deploy the solution in the cloud, on-premises, or as a hybrid setup, depending on their specific data security or hosting policies.

For enterprises with strict governance needs and complex service environments, OpenText provides the depth and adaptability to stay in control.

10. ServiceNow

ServiceNow is a powerful IT service management platform designed for enterprises that need a scalable, all-in-one solution. Built on its AI-powered NOW Platform, it brings together key IT functions—like incident handling, change tracking, asset oversight, and problem resolution—under one roof.

Its intuitive self-service portal empowers employees to log issues, request services, and monitor progress without IT intervention. Known for its strong compliance alignment, ServiceNow is often the go-to choice for industries with strict regulatory demands.

Best suited for large organizations, ServiceNow shines when there are dedicated teams and budgets for configuration, governance, and ongoing support.

Conclusion

While BMC Helix has long been a trusted name in IT service management, many organizations are now seeking alternatives that offer more modern features, easier usability, and better scalability. The market is full of options designed to meet the evolving needs of IT teams, from AI-driven platforms to tools with simpler interfaces and more cost-effective pricing.

Among these, Asset Management 365 stands out as the best choice for businesses looking to streamline their IT asset tracking and service management. With its intuitive design, powerful automation capabilities, and comprehensive asset management features, Asset Management 365 empowers organizations to optimize their operations, reduce costs, and improve overall efficiency. If you’re ready to move beyond the limitations of legacy systems like BMC, Asset Management 365 is the solution to consider in 2025 and beyond.

Frequently Asked Questions

Why should I look for alternatives to BMC Helix?

BMC Helix can be costly, complex, and hard to scale for many businesses. Alternatives provide simpler, more modern solutions that are easier to use and more budget friendly.

What makes Asset Management 365 the best alternative to BMC Helix?

Asset Management 365 is the best choice because it combines powerful asset tracking, an easy-to-use interface, AI-driven automation, and affordable pricing. It helps businesses streamline IT operations efficiently and is perfect for companies of all sizes.