Here are some of the best alternatives to Help Scout, offering unique features and capabilities to enhance your customer support experience. 

1. Helpdesk 365
Helpdesk 365 stands as a great alternative to Help Scout, making it an ideal fit for your ticketing and customer support needs. It is a both IT support software and customer support tool made for today’s organizations. It is built on Microsoft ecosystem, so if your team already uses SharePoint or Microsoft Teams, it fits right in. Businesses can manage both internal and customer support without needing extra platforms or tools. 

Why Consider Helpdesk 365 as a Help Scout Alternative? 

It keeps support easy to manage, adaptable to your needs, and fully connected to the tools your team already works with. From creating and tracking tickets to assigning tasks and keeping all conversations organized, everything happens within Microsoft 365, so your team can stay focused. 

Key Features: 

• Microsoft 365 native support ticketing 

• AI assistance to route tickets automatically 

• Automated ticket assignment and workflows 

• SLA tracking and escalation management 

• Role-based access controls 

• Integrated email-to-ticket conversion 

• Reporting dashboards and ticket analytics 

• SharePoint, Outlook and MS Teams integration for easy collaboration 

Reviews 

G2: 4.7  

Capterra: 5 

Microsoft AppSource: 4.9 

2. Freshdesk
Freshdesk provides an easy-to-use support interface that works well for both startups and large enterprises. It provides a simple ticketing system that works across different channels, using AI to automate tasks and make the experience easy to use. 

Why Consider Freshdesk as a Help Scout Alternative? 

Freshdesk makes customer support easier by bringing everything into one place. It has an automation system and connects with social media, chat, email, and phone. This allows your team to handle all customer questions from one platform, making support more organized and efficient. 

Key Features: 

• Omnichannel ticketing across email, chat, social, and more 

• AI-powered chatbot and auto-responses 

• Custom automations and workflows 

• Self-service knowledge base 

• SLA management and collision detection 

• Integration with Salesforce, Playvox, Jira, and Slack. 

Reviews 

G2: 4.4 

Capterra: 4.5 

3. Zendesk
Zendesk is a customer service platform designed to help teams deliver superior support and enhance customer experiences. Whether you are a growing startup or a large enterprise, Zendesk can grow with you. It works across different teams, products, and support channels making it easier to stay connected with customers, no matter how big your business gets or where it expands. 

It assists businesses in managing a large volume of support requests by leveraging automation and AI. 

Why Consider Zendesk as a Help Scout Alternative? 
For companies handling complex workflows or global support, Zendesk offers detailed customization, multilingual support, and enterprise reporting. 

Key Features: 

• AI-driven support assistant for faster and smarter responses. 

• Workflow automation and macros to simplify repetitive tasks. 

• Multi-channel support for email, chat, voice, and social messaging. 

• Ability to manage multiple brands under a single account. 

• Custom dashboards and reports to track your support team’s performance. 

• Strong focus on data privacy and protection to ensure customer security. 

• Quality assurance tools to maintain consistent and high-quality customer service. 

Reviews 

G2: 4.3 

Capterra: 4.4 

4. Zoho Desk
Zoho Desk is part of the Zoho suite, offering tools to automate workflows and simplify support tasks. It provides a ticketing system and email management to help agents respond quickly to customer requests. However, some users have pointed out that the platform’s user interface (UI) can feel inconsistent across different channels, creating a less cohesive experience. 

Beyond ticket management, Zoho Desk includes features like self-service options, SLAs, and customer feedback widgets. It also allows businesses to gather insights from customer interactions and behaviours, helping refine support processes and deliver better service. 

Why Consider Zoho Desk as a Help Scout Alternative? 
Zoho Desk stands out for its contextual AI, automation, and easy cross-platform syncing, giving agents insights while they work. 

Key Features: 

• Manage tickets across multiple channels seamlessly. 

• Use Zia, the context-aware AI assistant, for smarter support. 

• Track SLAs, automate workflows, and monitor time efficiently. 

• Offers knowledge base and self-service portals. 

• Integrates with Zoho CRM and other tools for better functionality. 

• Access mobile agent apps for support on the go. 

• Set up a cloud-based call center to handle voice support. 

• Handle field service requests with specialized ticketing. 

Reviews 

G2: 4.4 

Capterra: 4.5 

5. Intercom
Intercom provides a versatile software solution with a range of uses, including sales, marketing, customer service, and onboarding.  

One of the advantages of Intercom is its broader integration with CRM platforms, email systems, reporting tools, social media, and ticketing solutions compared to Help Scout. However, one downside is that there’s no customer feedback available for its app marketplace, making it a bit difficult to judge the reliability of its integrations. 

Why Consider Intercom as a Help Scout Alternative? 
Its conversational UI and proactive messaging help businesses engage leads and support customers within the same interface. 

Key Features: 

• Live chat with automated bots 

• Product tours and outbound messages 

• Email, chat, and in-app support from one place 

• User event tracking and targeting 

• CRM and integration support 

• Customizable help center 

Reviews 

G2: 4.5 

Capterra: 4.5 

6. Front
Front software is built to support teams across customer service, operations, sales, and customer success. It brings all customer inquiries into one central inbox, no matter if they come via email, chat, or social media. This makes it easy for multiple agents to view, assign, tag, and respond to queries quickly and collaboratively. 

Front also comes with automation features that help agents save time. For example, it can automatically send email replies when certain actions are triggered, allowing teams to focus on more important tasks. 

Why Consider Front as a Help Scout Alternative? 
It keeps email at the center while offering collaborative tools like internal comments, routing, and analytics to manage support more efficiently. 

Key Features: 

• A shared inbox for the team with defined roles and full visibility to keep things organized. 

• Collaborate effortlessly with internal comments on tickets and conversations. 

• Automate tasks with custom rules and tags to streamline workflows. 

• Stay on top of deadlines with SLA alerts and detailed performance analytics. 

• Seamlessly integrate with CRM systems and calendars for smoother operations. 

• Access support tools on the go with mobile apps and monitor performance with real-time metrics. 

Reviews 

G2: 4.7 

Capterra: 4.6 

7. Kayako
Kayako offers an on-premises solution in a world dominated by cloud-based help desk tools. While it includes essential features like email support and a knowledge base, its on-premises setup can come with extra costs, making it better suited for larger teams. The platform provides an intuitive ticketing system that gives users a unified view to track customer interactions and engagement seamlessly. It tracks user journeys and integrates customer data into every ticket. 

Why Consider Kayako as a Help Scout Alternative? 
Its strength lies in delivering context support agents get full visibility into the customer’s previous interactions, journey history, and sentiment. 

Key Features 

• A complete customer timeline to track interactions. 

• Easily track tickets and add internal notes for better collaboration. 

• Integrate live chat and email for seamless communication. 

• Build personalized reports and dashboards to get meaningful insights. 

• Create a knowledge base and self-service tools to empower your customers. 

• Set SLA and automate rules to ensure timely responses and efficiency. 

Reviews 

G2: 4.4 

Capterra: 4.0 

8. LiveAgent
LiveAgent is perfect for small businesses managing customer support and ticketing process across multiple channels. It helps enhance global customer interactions by customizing messages based on the user’s location. In addition to essential features like email and live chat support, LiveAgent offers advanced tools such as automated ticket assignment, which is available on higher-tier plans. 

With its chatbot, integrated call center, and spam filter, LiveAgent ensures your team can provide round-the-clock support. The easy-to-use ticket management system, shared inbox, and multichannel support desk make it a strong and efficient alternative to Help Scout. 

Why Consider LiveAgent as a Help Scout Alternative? 
It is affordable, fast, and feature-rich ideal for teams needing chat and email support along with voice calls. 

Key Features: 

• Provide support through email, chat, social media, and phone channels. 

• Real-time live chat widget for instant customer interaction. 

• Sets up a call center with IVR to efficiently route calls. 

• Track support performance with a ticketing system that includes time tracking.