Civic 365 + SharePoint All Your Citizen Services, Centralized
Government teams already use SharePoint Online and Office 365 SharePoint to collaborate, share updates, and keep daily operations running smoothly. So why handle another system just to manage cases or citizen requests? With Civic 365 for SharePoint 365, everything happens right where your team works. This SharePoint application lets you create, track and resolve citizen services directly inside SharePoint, fully integrated with your government CRM.
SharePoint 365 Has It All - Smarter Citizen Services in One Place
Imagine managing citizen services, cases, communications and approvals without switching between systems. No extra tabs, just one smooth experience built on Office 365 SharePoint.
With Civic 365 for SharePoint Online, everything your team needs is right where they already work. The SharePoint application unites service requests together with documents, workflows and your governmental CRM system into one complete solution. Civic 365 provides complete connectivity between SharePoint Online SharePoint 365, Microsoft Teams to deliver faster, easier and more efficient citizen services.
Do More with Civic 365 for SharePoint 365
The Civic 365 system unifies all citizen service functions through its integration with SharePoint Online, Office 365 SharePoint, Microsoft Teams. The team can use a comprehensive system built on Microsoft SharePoint applications to handle case creation work assignment management and progress tracking without needing to switch between different tools. Everything stays connected from service requests to internal collaboration, through your centralized government CRM.
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Maximize Efficiency
Civic 365 enables organizations to reduce their manual work through automated processes which handle workflows, approval systems and case distribution. Your agency can provide quicker and more efficient citizen services because all operations occur within your SharePoint 365 environment.
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Better Team Collaboration
SharePoint Online, Microsoft Teams and Power BI enable departments to maintain their alignment while establishing their departmental connections. Civic 365 enables your teams to communicate through clear channels while exchanging updates in real time and collaborating with ease.
Empower Your Citizens
Your community needs self-service portals, guided forms, a comprehensive knowledge base to access answers and updates whenever they want without needing staff assistance.
Actionable Insights
Use your central government CRM inside SharePoint to track trends, plan resources, make data-driven decisions that improve service delivery and policy outcomes.
Work From Anywhere
Stay productive on the go with a mobile-friendly SharePoint application that lets staff review cases, update requests and communicate in real time, no matter where they are.
Civic 365 + SharePoint Integration Made Simple
Civic 365 provides a complete solution for citizen services and case management through its integration with SharePoint Online, Office 365 SharePoint which your government teams currently use. The SharePoint application enables users to create service requests, assign tasks, share updates and track progress all within one platform. Everything your agency needs is connected, easy to access and simple to use.
This powerful integration keeps teams aligned and reduces confusion. Real-time notifications make sure every update is seen, every approval is completed and no citizen request gets missed. Workflows stay smooth, communication stays clear, response times improve dramatically, helping your agency serve citizens faster and smarter.
Centralize Citizen Services with Civic 365 + SharePoint
With Civic 365 integrated into SharePoint Online and Office 365 SharePoint, your agency can manage cases, updates and documents all in one workspace, powered by secure Microsoft civic tech.
Frequently Asked Questions
Civic 365 for SharePoint is a government-focused application that centralizes citizen services, case management, and workflows inside SharePoint Online, SharePoint 365, Office 365 SharePoint. Your team can create, track and resolve service requests directly in SharePoint, fully integrated with your government CRM.
Civic 365 works seamlessly with SharePoint Online, Office 365 SharePoint, Microsoft SharePoint apps, and SharePoint 365. It unites case tracking, service requests, documents and workflows in one platform, keeping all your work connected and easy to access.
- Maximize Efficiency: Automate workflows, approvals and case routing to reduce manual work.
- Better Team Collaboration: Teams stay aligned using SharePoint Online, Microsoft Teams, Power BI.
- Empower Citizens: Self-service portals, guided forms, knowledge bases let citizens get answers anytime.
- Actionable Insights: Track trends, plan resources and make data-driven decisions using your centralized government CRM in SharePoint.
- Work From Anywhere: Mobile-friendly SharePoint applications let staff manage requests and communicate in real time.
Yes! Civic 365 works on mobile devices and SharePoint applications, allowing staff to review cases, update requests, collaborate from anywhere, keeping service delivery fast and uninterrupted.
Civic 365 streamlines requests, approvals and communication, providing citizens with a faster, more transparent experience. Citizens can submit requests online, check status, get updates without needing to call support.
Civic 365 uses Microsoft 365 Government security features, built-in compliance tools in SharePoint, access controls in SharePoint Online and SharePoint 365 to keep sensitive data safe. Only authorized staff can access, approve or update cases.
