Civic 365 – Government CRM Citizen Software

Your all-in-one Government CRM Citizen Software improves satisfaction and making operations easier.

Trusted by 11700+ businesses from 167 countries

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Overview Why Civic 365 Functionality Benefits Integration Plans Customers Speak

Overview

Why Civic 365

Functionality

Benefits

Integration

Plans

Customers Speak

Enhancing Citizen-Government Interaction with Government CRM Citizen Software

Government CRM Citizen Software, powered by Microsoft 365, makes it effortless for citizens to report issues with images and precise locations. Government officials can act faster and more efficiently, enhancing community engagement like never before!

Civic 365 Plus Makes a Difference

Civic 365 Plus puts citizens first, empowering local governments to meet rising demands while driving digital transformation. As a Government CRM Citizen Software, it strengthens community engagement, streamlines services, and delivers a seamless, modern experience for all.

Cyber Security

Cyber Security in GCC & GCC High within the Microsoft environment places high importance on stringent measures to protect sensitive government data, ensuring security with robust defenses and Microsoft applications.

GCC & GCC High

Our apps are built for GCC & GCC high tenants of US Federal clouds.

SOC2 Type II Certified

Our apps ensure security, compliance, and data protection

MS Azure Marketplace

Our apps are tested by Microsoft and available on MS Azure Marketplace

Microsoft Appstore

Our innovative applications are available on the Microsoft Appstore.

Customer Support

Your Support Team merges technical prowess with sincere care, fostering trust through expertise and empathy. They build lasting relationships, transcending mere service to create meaningful connections.

AI Enabled Apps

Our innovative apps are built with the options of Azure AI, Copilot, and custom AI solutions.

Swift Deployment

Choose any deployment method—Teams, Outlook, or SharePoint—that suits your preferences.

Modern UI/UX

Every app is crafted using the latest Fluent UI, ensuring seamless functionality across all devices.

Free Updates

Our valued subscribers enjoy unlimited support, enhancements, features, and updates.

Civic 365 Plus Shines

Civic 365 Plus uses Government CRM Citizen Software to make life easier for citizens and local governments. It improves communication, involves more people, and makes services simple, helping communities grow.

Advantages of Citizen software

Government CRM Citizen Software makes government work easier, faster, and more cost-effective. It boosts citizen involvement, keeps everyone informed, and helps create a stronger, more engaged community!

Seamless Integration with Smart City Solutions Using Government CRM Citizen Software

Government CRM Citizen Software empowers local governments to connect, engage, and respond efficiently. Citizens can report issues with images and precise locations, while officials act faster—creating a more responsive and connected community!

Power Automate

Save time by automating ticket updates, notifications, and approvals for smoother support management.

Power BI

Generate clear and detailed reports to better analyse support performance and make informed decisions.

Power Apps

Use AI chatbots to instantly answer common customer support queries or provide ticket updates.

Power Virtual Agent

Build custom apps to improve ticketing and work smoothly with Civic 365 for faster, better service.

Civic 365 Plans

Standard

$11⁹⁹

per user / month, billed yearly

Standard Plan Features

Minimum 5 users
25 ticket requesters
2 Support tickets per year
Free updates via Microsoft store
Integrates with Office 365
SharePoint-hosted app
Data stays in your SharePoint
Custom request types
Mobile responsive
Multiple roles
Smart notifications
Self Service web forms
Multiple departments groups
Multiple departments groups
Collaboration with ticket requester

Standard

$24⁹⁹

per user / month, billed yearly

Standard Plan Features

Integrates with Office 365
Data stays in your Microsoft 365
Custom request types
Web and Mobile App
GEO location enabled
Smart notifications
Multiple departments groups
Collaboration with ticket requester
Multiple Roles

Plus

$44⁹⁹

per user / month, billed yearly

Everything in Standard, and…

Dashboard
Canned responses
Custom signatures
Custom request status
Custom request sequence
Private Notes
Escalate Level 1
Auto assign tickets
Block spammers and domains
Duplicate ticket detection
Works on Microsoft Teams

Premium

$64⁹⁹

per user / month, billed yearly

Everything in Plus and…

Customer satisfaction Surveys
Free updates with support
Create new ticket from emails
Email templates
Kanban view
SLA choice
Auto close ticket
Ticket aging report
Rules and automation
Escalate Level 1 & Level 2
Approval workflows
Block spammers and domains
Sub service
Custom views
Custom columns
Customize with Power Automate
API connectivity
Connect with Power BI
Power Apps version available (optional)
Chatbot to raise the request (optional)

Using Azure? now you can buy on Azure Marketplace or using your enterprise agreement

Get started with a 14-day risk-free trial of Government CRM Citizen Software.

No credit card details required.

Customer Testimonials

See how communities improved services and strengthened citizen engagement using Civic 365 and Government CRM Citizen Software.

"The great support team that works with us on every issue very quickly, as well as the determination to provide excellent support and whatever features we need in our environment"

What I love most about Helpdesk 365 is its smooth ticket management, effortless team collaboration, and seamless multichannel support that keeps everything organized in one place.

"We needed a ticketing system that can integrate well with Microsoft 365, works well within Teams, and has a knowledge base. Helpdesk 365 met all our needs. It is a great mix of being easy to use, simple to set up, and has advanced features. More importantly, it works within Microsoft 365"

"The level of customization is awesome and the UI is very user-friendly. We use this every day to manage and get reports assigned or resolved by our team. The support is very responsive and ready to help when ever we need any assistance. The best part is we can also raise the tickets via MS forms and MS teams."

Support was quick and accessible, making issue resolution effortless. Helpdesk 365 helps our organization track requests, enforce SLAs, and monitor resolutions efficiently, ensuring smooth operations and timely responses.

Schedule a Free Personalised Demo or Free Trail

Discover the full potential of our product with a complimentary trial today!

Frequently asked questions

What is Microsoft Civic Software?

Local governments can improve communication, speed up response times, and make public services clearer and more efficient with Microsoft Civic Software. Built on Microsoft 365, it helps government agencies work better while keeping citizens informed, engaged, and connected in an easy and effective way.

What is SharePoint Civic Software?

SharePoint Civic Software brings together Teams and Outlook into one system, making it easier for government staff to work together. It helps them share updates, communicate more clearly, and engage with citizens in a more effective way. By combining these tools, it makes collaboration smoother and improves how government teams manage their work and connect with the community.

What is Citizen Software?

Local governments can improve communication, respond to issues faster, and make public services more convenient and user-friendly for everyone by using Citizen software. This digital tool helps residents easily access important services, report community problems, pay bills online, and receive timely updates—keeping people connected with their local government.

What is Government CRM?

Government CRM (Customer Relationship Management) is a software tool that helps government agencies manage their interactions with citizens and businesses. It is used to track service requests, complaints, and feedback, ensuring that issues are addressed in a timely manner. By organizing and improving communication, Government CRM helps agencies respond more quickly and efficiently. This leads to better public services, improved citizen satisfaction, and a smoother experience for everyone who interacts with the government.

How does Civic 365 Plus improve government services?

Civic 365 Plus is a powerful tool that helps governments improve their services by making communication easier, automating daily tasks, and enabling better teamwork between different departments. It allows citizens to access government services online quickly and conveniently, reducing the need for long wait times or paperwork.

The software also helps governments make smarter decisions by using data insights to understand community needs better. With Civic 365 Plus, government services become faster, more efficient, and more transparent, making life easier for both officials and citizens.

Can citizens report issues using their mobile phones?

Yes! The 311 Mobile App lets citizens report issues whenever they want, easily adding images and location details. It also keeps them updated in real time on the status of their requests, making it simpler for everyone to stay informed and connected. This app helps improve communication between citizens and local governments, ensuring quick responses to reported issues.

How does the system route service requests?

When a request is submitted, it is automatically sent to the right government department based on the type of issue and where it is located. This ensures that the right team handles the request without delays, helping to resolve problems more quickly.

By directing requests to the correct department, services become faster and more effective, making it easier for residents to get the help they need. This system also keeps everything organized and efficient, reducing confusion and improving the overall experience for both government workers and the community.

What kind of reports can government teams generate?

Civic 365 provides detailed reports on service requests, team performance, and how resources are being used. These insights help governments understand what is working well and where improvements are needed. By using this data, governments can make smarter decisions that lead to better services and more efficient operations for the community.

How does this citizen software improve citizen engagement?

Citizen software helps residents stay connected with their local government by making it easier to access important services, get real-time updates on requests, and communicate directly with officials. With this software, people can report issues, ask questions, and receive personalized support based on their needs.

It also allows citizens to share their feedback, helping governments improve services based on community input. By making interactions more convenient and responsive, citizen software creates a stronger relationship between residents and their local government, leading to a more engaged and informed community.

Can local governments customize the software?

Absolutely! Citizens can customize request types, reports, and workflows to suit the specific needs of their community. This flexibility allows the software to adapt to different situations, ensuring it meets local demands effectively and efficiently. Whether it is adjusting how requests are handled or generating tailored reports, the system can be personalized to improve overall service and engagement.

^{# Includes one free customization (up to 4 hours, worth $400)}