Ticketing System in SharePoint: What It Is and How It Works
What Is a Ticketing System in SharePoint and How It Works Sunitha B J Many organizations still manage internal requests through emails, chats, or spreadsheets. Over time, this leads to missed requests, unclear ownership, and delays. To bring structure and visibility to internal support, many teams use a ticketing system in SharePoint. A ticketing system built […]
How AI Ticket Management Benefits Support Teams
Key Benefits of AI Powered Ticket Management for Support Teams Sunitha B J AI powered ticket management is the use of artificial intelligence to automatically manage, prioritize, route, and resolve support tickets with minimal human intervention. Instead of relying on manual input or fixed rules, AI analyzes ticket data, such as issue descriptions, urgency, user intent, and […]
AI Ticketing Systems Explained: From Basics to Advanced Automation
AI Ticketing System: From Basics to Advanced Automation Sunitha B J Support teams handle hundreds or even thousands of requests every day. Emails, chats, forms, and messages all turn into tickets that need quick and accurate responses. Managing this volume manually is slow, stressful, and often leads to delays. This is where an AI ticketing […]
Top 14 Help Desk Software for Small Businesses 2025
Top 14 Help Desk Software for Small Businesses in 2025 Sunitha B J Customer expectations are rising. Even small businesses are now expected to respond quickly, resolve issues effectively, and provide seamless support experiences across channels. Help desk software makes this possible by giving your team the right tools to track, prioritize, and resolve customer […]
How to Set Up a Microsoft Teams Ticketing System
Step-by-Step Setup of a Microsoft Teams Ticketing System Sunitha B J Think about the last time you sent an IT request or HR query through email or chat. Chances are, it either got buried under dozens of other messages, took days to get a response, or you had to follow up multiple times. This is […]
Microsoft Help Desk App: Smarter Workload Management
Microsoft help desk app: Managing Workloads Better with Ticket Splitting and Merging Sunitha B J Every help desk team knows the reality: tickets don’t always come in neat, single-issue packages. A single request might contain multiple problems, while another issue may generate duplicate tickets from frustrated employees. If these aren’t managed properly, support agents spend […]
How Microsoft 365 Help Desk Speeds Up Ticket Resolution Times
How a Microsoft 365 Help Desk Ticketing System Speeds Up Ticket Resolution Times Sunitha B J Every IT manager knows the pain of tickets piling up. A password reset request takes hours. A printer issue stalls an entire department. A software outage causes panic, but the ticket still sits in the queue. ✨ Quick Read […]
Top Benefits of an AI Microsoft Ticketing Tool – Helpdesk 365
Top Benefits of an AI Ticketing Tool for Microsoft Ecosystem Users Sunitha B J The way organizations handle employee requests and IT issues has changed dramatically in the past decade. Gone are the days when employees had to send an email, wait days for a reply, and follow up repeatedly to get a simple request […]
Helpdesk in Teams with Copilot for Hybrid Teams
Helpdesk in Teams with Copilot for Remote and Hybrid Teams Sunitha B J Remote and hybrid models are no longer the exception, they are the norm. While these models offer flexibility and productivity benefits, they also introduce challenges in communication, support, and collaboration. For organizations navigating this new landscape, having an efficient helpdesk is critical. […]
How to Build a Custom Ticketing System with PowerApps
Building a Custom Ticketing System with PowerApps Sunitha B J Every organization, no matter its size, has to manage requests. These could be IT issues, HR queries, facility requests, or customer service tickets. While there are countless ready-made ticketing solutions in the market, they often come with two challenges: high costs and rigid structures. Businesses […]
