Government CRM Citizen Software – Civic 365
Your all-in-one Government CRM Citizen Software improves satisfaction and making operations easier.
Trusted by 11700+ businesses from 167 countries
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Enhancing Citizen-Government Interaction
Government CRM Citizen Software, powered by Microsoft 365, makes it effortless for citizens to report issues with images and precise locations. Government officials can act faster and more efficiently, enhancing community engagement like never before!
Civic 365 Plus Makes a Difference
Civic 365 Plus puts citizens first, empowering local governments to meet rising demands while leading the way in digital transformation. It strengthens community engagement and streamlines services, delivering a seamless, modern experience for all.
Cyber Security
Cyber Security in GCC & GCC High within the Microsoft environment places high importance on stringent measures to protect sensitive government data, ensuring security with robust defenses and Microsoft applications.
GCC & GCC High
Our apps are built for GCC & GCC high tenants of US Federal clouds.
SOC2 Type II Certified
Our apps ensure security, compliance, and data protection
MS Azure Marketplace
Our apps are tested by Microsoft and available on MS Azure Marketplace
Microsoft Appstore
Our innovative applications are available on the Microsoft Appstore.
Customer Support
Your Support Team merges technical prowess with sincere care, fostering trust through expertise and empathy. They build lasting relationships, transcending mere service to create meaningful connections.
AI Enabled Apps
Our innovative apps are built with the options of Azure AI, Copilot, and custom AI solutions.
Swift Deployment
Choose any deployment method—Teams, Outlook, or SharePoint—that suits your preferences.
Modern UI/UX
Every app is crafted using the latest Fluent UI, ensuring seamless functionality across all devices.
Free Updates
Our valued subscribers enjoy unlimited support, enhancements, features, and updates.
Multi-Channel Citizen Portal
Citizen Software provides a user-friendly, mobile-responsive portal where citizens can easily report issues, monitor requests, and get updates on their own time.
Easy Microsoft 365 Integration
Citizen software integrates with Teams, SharePoint, and Outlook for easy communication & streamlined task management.
311 Mobile App
The 311 Mobile App allows fast tracking and resolution of service requests, ensuring quick responses and efficient solutions for citizen's needs.
Fast and Simple Setup
Easily create new service request types and make quick updates with no tech skills required, letting your team focus on enhancing services.
Auto Routing & Prioritization
Automatically route requests to the right team and prioritize them based on type and location to ensure quick, timely responses.
Personalized Insights & Reports
Customizable reports offer valuable insights, helping you improve operations and make better decisions to deliver top-notch service.
Real-Time Communication
Stay connected with citizens by providing instant updates and allowing follow-up questions, boosting engagement and satisfaction.
Mobile Access
Citizens can easily report issues anytime through our mobile app, reducing phone calls and allowing for immediate updates and quicker responses.
Increase Community Engagement
Make it easier for residents to give feedback, report problems, and join local improvement projects, helping to boost participation in community efforts.
Civic 365 Plus Shines
Civic 365 Plus makes life easier for citizens and local governments. It improves communication, gets more people involved, and makes services simpler—helping communities grow and improve.
Advantages of Citizen software
Citizen Software makes government work easier, faster, and more cost-effective. It boosts citizen involvement and keeps everyone informed and engaged, creating a stronger community!
Quick Service Response
Simplify how requests are managed and addressed, ensuring faster solutions for citizens and more efficient use of resources.
Enhanced Citizen Interaction
Make it easy for citizens to request services, provide feedback, and receive updates, improving communication and transparency.
Reduce Operational Costs
Automate processes and minimize manual tasks, saving money while improving service quality and efficiency.
Improved Teamwork
Boost collaboration with integrated tools that help staff share information, work together on tasks, and address citizen needs more quickly.
Effortless Government Operations
Automate workflows and manage citizen requests with ease, making service delivery faster and more efficient.
Insightful Reports
Monitor ticket trends and team performance to make better decisions, improve resource use, and enhance service efficiency.
Seamless Integration with Smart City Solutions
Government CRM Citizen Software empowers local governments to connect, engage, and respond efficiently. Citizens can report issues with images and precise locations, while officials act faster—creating a more responsive and connected community!
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Power Automate
Save time by automating ticket updates, notifications, and approvals for smoother support management.
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Power BI
Generate clear and detailed reports to better analyse support performance and make informed decisions.
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Power Apps
Use AI chatbots to instantly answer common customer support queries or provide ticket updates.
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Power Virtual Agent
Build custom apps to improve ticketing and work smoothly with Civic 365 for faster, better service.
Power Automate
Save time by automating ticket updates, notifications, and approvals for smoother support management.
Power BI
Generate clear and detailed reports to better analyse support performance and make informed decisions.
Power Apps
Use AI chatbots to instantly answer common customer support queries or provide ticket updates.
Power Virtual Agent
Build custom apps to enhance ticketing workflows and integrate seamlessly with Helpdesk 365.
Civic 365 Plans
Standard
$1199
per user / month, billed yearly
Standard Plan Features
- Minimum 5 users
- 25 ticket requesters
- 2 Support tickets per year
- Free updates via Microsoft store
- Integrates with Office 365
- SharePoint-hosted app
- Data stays in your SharePoint
- Custom request types
- Mobile responsive
- Multiple roles
- Smart notifications
- Self Service web forms
- Multiple departments groups
- Multiple departments groups
- Collaboration with ticket requester
Standard
$2499
per user / month, billed yearly
Standard Plan Features
- Integrates with Office 365
- Data stays in your Microsoft 365
- Custom request types
- Web and Mobile App
- GEO location enabled
- Smart notifications
- Multiple departments groups
- Collaboration with ticket requester
- Multiple Roles
Plus
$4499
per user / month, billed yearly
Everything in Standard, and…
- Dashboard
- Canned responses
- Custom signatures
- Custom request status
- Custom request sequence
- Private Notes
- Escalate Level 1
- Auto assign tickets
- Block spammers and domains
- Duplicate ticket detection
- Works on Microsoft Teams
Premium
$6499
per user / month, billed yearly
Everything in Plus and…
- Customer satisfaction Surveys
- Free updates with support
- Create new ticket from emails
- Email templates
- Kanban view
- SLA choice
- Auto close ticket
- Ticket aging report
- Rules and automation
- Escalate Level 1 & Level 2
- Approval workflows
- Block spammers and domains
- Sub service
- Custom views
- Custom columns
- Customize with Power Automate
- API connectivity
- Connect with Power BI
- Power Apps version available (optional)
- Chatbot to raise the request (optional)
Using Azure? now you can buy on Azure Marketplace or using your enterprise agreement
Customer Testimonials
See how communities improved services and strengthened citizen engagement using Civic 365 and Microsoft Civic Software.
Schedule a Free Personalised Demo or Free Trail
Discover the full potential of our product with a complimentary trial today!
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Frequently asked questions
What is Microsoft Civic Software?
Microsoft Civic Software helps local governments connect with their citizens in an easy and effective way. Built on Microsoft 365, it improves communication, speeds up response times, and makes public services clearer and more efficient. This software helps government agencies work better and keep citizens informed and involved.
What is SharePoint Civic Software?
SharePoint Civic Software brings together Teams and Outlook into one system, making it easier for government staff to work together. It helps them share updates, communicate more clearly, and engage with citizens in a more effective way. By combining these tools, it makes collaboration smoother and improves how government teams manage their work and connect with the community.
What is Citizen Software?
Citizen software is a digital tool designed to help local governments stay connected with residents. It allows people to easily access important services, report problems in their community, pay bills online, and receive important updates. By using this software, local governments can improve communication, respond to issues faster, and make public services more convenient and user-friendly for everyone.
What is Government CRM?
Government CRM (Customer Relationship Management) is a software tool that helps government agencies manage their interactions with citizens and businesses. It is used to track service requests, complaints, and feedback, ensuring that issues are addressed in a timely manner. By organizing and improving communication, Government CRM helps agencies respond more quickly and efficiently. This leads to better public services, improved citizen satisfaction, and a smoother experience for everyone who interacts with the government.
How does Civic 365 Plus improve government services?
Civic 365 Plus is a powerful tool that helps governments improve their services by making communication easier, automating daily tasks, and enabling better teamwork between different departments. It allows citizens to access government services online quickly and conveniently, reducing the need for long wait times or paperwork.
The software also helps governments make smarter decisions by using data insights to understand community needs better. With Civic 365 Plus, government services become faster, more efficient, and more transparent, making life easier for both officials and citizens.
Can citizens report issues using their mobile phones?
Yes! The 311 Mobile App lets citizens report issues whenever they want, easily adding images and location details. It also keeps them updated in real time on the status of their requests, making it simpler for everyone to stay informed and connected. This app helps improve communication between citizens and local governments, ensuring quick responses to reported issues.
How does the system route service requests?
When a request is submitted, it is automatically sent to the right government department based on the type of issue and where it is located. This ensures that the right team handles the request without delays, helping to resolve problems more quickly.
By directing requests to the correct department, services become faster and more effective, making it easier for residents to get the help they need. This system also keeps everything organized and efficient, reducing confusion and improving the overall experience for both government workers and the community.
What kind of reports can government teams generate?
Civic 365 provides detailed reports on service requests, team performance, and how resources are being used. These insights help governments understand what is working well and where improvements are needed. By using this data, governments can make smarter decisions that lead to better services and more efficient operations for the community.
How does this citizen software improve citizen engagement?
Citizen software helps residents stay connected with their local government by making it easier to access important services, get real-time updates on requests, and communicate directly with officials. With this software, people can report issues, ask questions, and receive personalized support based on their needs.
It also allows citizens to share their feedback, helping governments improve services based on community input. By making interactions more convenient and responsive, citizen software creates a stronger relationship between residents and their local government, leading to a more engaged and informed community.
Can local governments customize the software?
Absolutely! Citizens can customize request types, reports, and workflows to suit the specific needs of their community. This flexibility allows the software to adapt to different situations, ensuring it meets local demands effectively and efficiently. Whether it is adjusting how requests are handled or generating tailored reports, the system can be personalized to improve overall service and engagement.
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