Ticket Backlog Explained: What It Is and How It Impacts Helpdesk Efficiency Sunitha B J In today’s digital-first workplace, helpdesks play a crucial role in keeping operations smooth, customers satisfied,...

The Ultimate Guide to Complaint Management System: The Top Solutions in 2025 Sunitha B J In the modern business environment, dealing with customer complaints is no longer just about resolution....

Ticket Assignment Explained: How It Impacts Your Helpdesk Performance Sunitha B J In today’s fast-paced business environment, customer expectations are higher than ever. Prompt and effective customer service has become...

Reducing Ticket Volume with Smarter Ticket Creation Strategies Sunitha B J Support teams today face mounting pressure to respond quickly, manage increasing workloads, and still deliver top-notch customer service. One...

How Helpdesk 365 Can Boost Your Customer Satisfaction Score (CSAT) Sunitha B J Customer satisfaction (CSAT) is one of the most critical metrics for businesses today. It reflects how well...

Understanding the Importance of a Well-Defined Ticket Workflow in IT Support Sunitha B J In the world of IT support, the role of a structured and efficient ticket workflow cannot...