Outdated Manual Processes
The finance team relied on a mix of spreadsheets, emails, and paper receipts, creating a disjointed and time-consuming process. Tracking expense submissions was difficult, with inconsistent formats and scattered records. Approvals were frequently delayed or missed altogether, leading to frustration and bottlenecks. This outdated system made expense management inefficient and error-prone 

Slow Approval and Reimbursement Cycles  
Employees submitted expenses through shared folders and emails without a standardized process, making tracking difficult and inefficient. Approvals were often delayed, taking several days to complete, and in some cases, requests were overlooked or lost entirely. This lack of visibility and control led to late reimbursements, causing frustration and a drop in employee morale 

Lack of Visibility into Department Budgets  
Finance leaders struggled to gain real-time visibility into spending across departments, which meant they often only discovered budget overruns after the fact. Without up-to-date data, managing budgets became a reactive process rather than a strategic one. This delay in insight increased the risk of overspending and financial inefficiencies. 

Compliance and Policy Enforcement Issues 
Inconsistent formatting of expense reports created confusion and slowed down the processing of claims. Missing receipts made it difficult to verify expenses and ensure compliance with company policies. Frequent policy violations often went unnoticed due to the lack of proper checks and controls. Together, these challenges made it hard to enforce rules and maintain audit-ready records